The Traklight Blog

This post was originally featured in Above the Law

This is a guest post by Keri Norris, SVP of Legal and Regulatory Affairs and General Counsel for LegalShield, a legal services provider offering coverage plans and memberships to individuals and businesses. It was originally featured on smith.ai.

In what can be a cutthroat competitive landscape, small margins can have a big impact. It's small differences that can help to set one company ahead of another in the marketplace, and every business is striving to establish its own competitive edge. While most play within the rules (or at least keep their malfeasance from public view), we occasionally see the legal battling that happens when one business believes itself to be wronged by a competitor whom they accuse of stealing their work or ideas or knowledge to get ahead.

Clio's annual conference brings together lawyers and legal tech enthusiasts to learn and share their insight and experiences to hopefully move their respective professions forward collaboratively.  At the 2018 Clio Con, Mary Juetten sat down with Kevin O'Keefe of LexBlog and Legal Tech Founders to discuss her own experiences with Traklight and her insights and advice for prospective entrepreneurs. Here are the main takeaways from the interview:

This is the second part of a guest post from Chad Otar, CEO of Excel Capital. You can read part one here.

This is a guest post from Chad Otar, CEO of Excel Capital

A successful business can set you up financially– for life, with some grit and a little luck.

Mary Juetten’s second book, The Business of Legal: The Data-Driven Law Practice launched at the end of last month as a Kindle offering on Amazon.* Again written in plain English, with simple case studies, Juetten provides an approach for lawyers and other legal technicians to use data and process to drive change. Mary uses her thirty-year plus business, accounting, law, and consulting background to provide a road map for lawyers looking to improve their firms, all in less than 100 pages, complete with pictures! Actually, any professional can adapt the book’s advice to create a data-driven successful practice.

The advance of technology brings new problems that we are forced to grapple with. We're confronted with problems that we're ill-equipped to handle, because our society is forever trying to catch up to the last issue that upended some part of how we live or work or entertain ourselves.

Starting a business is a complicated process, and with any difficult and time-consuming effort, it is inevitable that a mistake or oversight can happen despite the best intentions. The long hours can leave you frazzled, and there simply aren't enough hours in the day to attend to every detail that you'd like.

Trying to be "cool" is ultimately a futile effort, because that effort in and of itself seemingly makes one "uncool". Doubly so for brands that are trying to chase trends rather than set them. In an attempt to sound like billion-dollar corporations are in fact run by chill 22-year-olds who "get it", you can end up coming across like a satirical meme. Nevertheless, companies try to chase the youth market by sounding like parents trying desperately to stay relevant by using the latest slang that has filtered through to them, perhaps because they haven't bothered to actually talk to any of the young people they're trying to sell to.

Companies get big by protecting their intellectual property (among other things), but what happens when they become huge? It can be hard to manage a massive international concern as it is, and trying to fend off a multitude of instances of infringement while handling all of the other daily corporate concerns can be like trying to play whack-a-mole while juggling. It's important to protect your brand and send a message to other scofflaws, but can it prove to be a case of exerting more resources than you're losing when weighing the cost of continued legal action?

For some law firms, success is the ability to add new clients to their roster. And while that is an important part of any firm, there are plenty of examples of firms that are bringing in new clients and still find themselves struggling to stay afloat. Success that is sustainable and long-lasting requires greater efficiency and insight, and that requires measuring key performance indicators (KPIs).

The Vegas Golden Knights were the darlings of the National Hockey League (NHL) last season, getting all the way to the conference finals round of the playoffs in their first year of existence. The feel-good story of a brand new organization with a team of cast-off players getting almost within reach of the championship reads like something out of a movie, and generated breathless stories and burgeoning fans around the country. But the story nearly hit a bump when the team's trademark filings ran up against opposition from another organization with a claim to the name.

It's not hyperbole to say that the future of commerce and industry depends heavily on creativity. New products, methods and techniques allow businesses to adapt to a world that is ever changing, and the creative arts are what sustain and define us as a culture. We need creativity more than ever to face new challenges; at the same time that the safeguards for creative work are under greater strain to try and adapt to past changes in order to provide the necessary protections that make the act of creation a worthwhile enterprise for those with the requisite ambition.

There is a fine line as it relates to passion and nostalgia when it comes to properties owned by big corporations. Fan efforts to pay tribute and keep alive the things they love are fine, and probably even appreciated by those companies, until there is the loss of potential revenue involved. While big brands vary on how aggressive they are in pursuing legal action against what might be well-meaning enthusiasts, they tend to be very litigious when it comes to concerted efforts at what they see as exploitation of their intellectual property.

There is much made over automated programs that look to protect copyright online. They can be overly aggressive in what they consider to be infringement, and often lack the understanding and nuance of human arbiters when it comes to determinations between actual infringement and fair use and determining the original creators of work. This lack of actual cognition and comprehension can lead to cases of unfounded takedown requests or permitted infringement that escapes the notice of the programs designed to prevent that very problem.

For companies considered to be on the leading edge of innovation, intellectual property (IP) and trade secrets can be the separation between themselves and the rest of the industry. Obviously IP is incredibly important to every company, but for those that have cultivated a certain aura of innovative mystique, that privileged information serves as the curtain that hides the fact that the great and powerful wizard is pulling levers as any entrepreneur would.

Beyond just individual genius, innovation and advancement requires the ability to build upon existing technologies to improve them. It can at times be a fine distinction when thinking about respecting patents, but it is not incompatible to believe that both patents and the freedom of innovation should have equal footing in the intellectual property space.

The internet has changed so much about how we live so quickly, and now the organizations and bodies that govern our lives are scrambling to reckon with and control those changes. Privacy and ownership rights have faced perhaps some of the biggest challenges in an era where both so much content and personal information is spread widely and quickly. And the policies that governments put in place to try and combat those issues could change how millions experience the internet.

Patents are an important part of any company's portfolio, but for startups, there can be hesitance to take the necessary steps to obtain a patent for their creation. From cost concerns to the length of the process to the seeming urgency of other requirements, startup founders can cite any number of reasons to put off getting patents. But having patents provides real value to any venture at its earliest stages and beyond.